It can, unfortunately, happen that your purchased refurbished product has a defect (through no fault of your own). We are here to support you Monday through Saturday. We do this both within and outside the warranty period. So you can always come to us. Send the defective product to us or visit our store in Rouveen. In our workshop we look at the problem and the possibilities. Throughout this process, we will keep you informed on a regular basis so there are no surprises.
Personal contact is of paramount importance to us. You always have contact with one of our employees; you are not a number with us. In addition, everyone is welcome with us.
With us, you buy a laptop or computer without worry. This is because we transfer the data and files from the old device to your refurbished laptop or refurbished computer purchased from us. In addition to transferring your data, we are happy to arrange for the purchased software to be installed. This includes, for example, configuring emails or setting up a backup. A lot is possible, feel free to ask about the possibilities.
We strive to provide everyone with refurbished products that deliver quality. Despite this, it may happen that, for whatever reason, you are not satisfied. That’s why we operate the “not satisfied, money back” guarantee. At the moment you are not satisfied with a product, you can return it within 14 days after purchase. In addition, (almost) all of our products come with a two-year warranty. This means you can use your product for 24 months without any worries and you can always come to us with any problems. Are you experiencing problems outside the warranty period? Even then you are welcome to join us. Together with you, we will look for a solution that best meets your IT needs.
We offer extensive options in terms of service. We find it important that you can enjoy your refurbished product without any problems. Among other things, we offer remote assistance on site service. In addition, we have a state-of-the-art workshop where our team of professionals works to repair and/or test refurbished products. They have years of experience so you don’t need to have any uncertainty. Your refurbished laptop or refurbished desktop is in good hands.
Delivering quality is very important to us. Therefore, our products are extensively tested and cleaned and old data is removed. Then we install products with a legitimate operating system. This way you can be sure that you have a safe and good system on your laptop or PC. Finally, we offer the product at an attractive price.
Keeping an eye on the environment and paying attention to keeping our “footprint” on the earth as minimal as possible is becoming increasingly important. That’s why at DubbelGaaf.nl we keep the future in mind and do our part to keep the ‘footprint’ as small as possible. By making a purchase from us, you’re doing your part to help that happen too! In fact, with your purchase of a refurbished product, you are giving a product a longer life. This way we can get the best out of a product. In this way, we are working together toward a more sustainable future.