{"id":174542,"date":"2021-03-20T19:09:18","date_gmt":"2021-03-20T17:09:18","guid":{"rendered":"https:\/\/dubbelgaaf.nl\/customer-service\/"},"modified":"2024-09-06T16:10:52","modified_gmt":"2024-09-06T14:10:52","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/dubbelgaaf.nl\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<div class=\"\">\n    <!-- Home -->\n    <div class=\"header-section site-box \">\n                    <div class=\"watermark watermark-left\"><\/div>\n        \n        <div class=\"relative text-white grid lg:grid-cols-2\">\n            <div class=\"section-left text-center sm:text-left \">\n                                <div class=\"pl-10 md:pl-20 2xl:pl-56 pr-10 md:pr-16 lg:pr-24 py-8 lg:py-32\">\n                    <div class=\"acf-innerblocks-container\">\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal;font-weight:300\">Customer Service<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>We don&#8217;t hide our contact information!<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">You probably know the drill&#8230; You have a customer service question and would like to connect with a call, app, email or visit. There&#8217;s just one problem; the contact information is nowhere to be found on the website&#8230; At Dubbelgaaf, we do things completely differently and are happy to help you around purchasing, sales and service!<\/p>\n\n\n    <div class=\"custom-list mt-10\">\n        <ul>\n            \t\t\t \n                <li class=\"app-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"https:\/\/wa.me\/31622896172\" class=\"\" target=\"_blank\" rel=\"noopener\">App us: 06 &#8211; 22 89 61 72<\/a>\n                                    <\/li>\n            \t\t\t \n                <li class=\"email-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"mailto:info@dubbelgaaf.nl\" class=\"\">Email us: info@dubbelgaaf.nl<\/a>\n                                    <\/li>\n            \t\t\t \n                <li class=\"phone-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"tel:0884600950\" class=\"\">Call us: 088 460 0950<\/a>\n                                    <\/li>\n            \t\t\t \n                <li class=\"pin-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"https:\/\/maps.app.goo.gl\/vdWetnP5ES2ReE3W6\" class=\"\" target=\"_blank\" rel=\"noopener\">Visit us: Oude Rijksweg 255\/1 7954 EJ Rouveen<\/a>\n                                    <\/li>\n                    <\/ul>\n    <\/div>\n\n<\/div>\n                <\/div>\n            <\/div>\n                            <div class=\"section-right full \"\n                    style=\"background-image: url('https:\/\/dubbelgaaf.nl\/wp-content\/uploads\/2024\/07\/2024-06-Dubbelgaaf-2-scaled-e1719841085122.jpg')\"><\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n<section class=\"section\">\n\n            <div class=\"\">\n    \n        <div class=\"z-20 relative site-box py-16 md:py-24 xl:py-36 px-10 md:px-20 2xl:px-36\">\n            <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column lg:pr-12 xl:pr-32 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:36%\">            <div class=\"\">\n            <div class=\"bg-green-50 py-8 px-8 xl:px-12\">\n                <div class=\"\">\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/#algemene-vragen\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                General questions                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/winkel\/#winkel\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Store                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/bestelling\/#bestelling\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Delivery                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/bestelling-uit-belgie\/\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Order from Belgium                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/betalen\/#betalen\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Payments                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/zakelijk\/#zakelijk\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Commercial                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/verzending\/#verzending\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Shipping                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/werkplaats-reparatie\/#werkplaats-reparatie\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Workshop &amp; Repair                            <\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:63%\">\n<div class=\"wp-block-group pb-4 max-w-3xl is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading pb-2 has-green-500-color has-text-color has-link-color wp-elements-1c8d2381b47a674dd74d50d4cd2d8486\">Answers to the most frequently asked questions!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Because no call, app, email or visit is too much for us, we have already answered many questions. We&#8217;ve compiled the questions we&#8217;re asked most often and provided answers below. Thus, we like to make it as easy as possible for you. Do you have another question or need more information? If so, please feel free to contact us!<\/p>\n<\/div>\n\n\n\n<!-- border-2 border-green-300 rotate-90 translate-y-[5px] -->\n        <div class=\"faq max-w-[1000px]\"\n        data-wp-interactive=\"dg\/faq\"\n        data-wp-init=\"callbacks.init\"\n        data-wp-context='{\"title\":\"General questions\",\"questions\":[{\"id\":\"1\",\"question\":\"What are your company records?\",\"answer\":\"\\u003Cp\\u003EBelow you can find our company details:\\u003Cbr \\\/\\u003EAddress: Oude Rijksweg 255\\\/1 7954 EJ Rouveen Phone number (call): 088 460 0950 Phone number (text): 06 \\u2013 22 89 61 72 Email address: info@dubbelgaaf.nl Chamber of Commerce number: 05058923 VAT number: NL805406414B01\\u003C\\\/p\\u003E\\n\",\"slug\":\"what_are_your_company_records\",\"expanded\":false},{\"id\":\"2\",\"question\":\"What is the warranty period?\",\"answer\":\"\\u003Cp style=\\u0022font-weight: 400;\\u0022\\u003EWe offer a 2 year warranty period on all our devices, unless stated otherwise. It is good to know we don\\u0026#8217;t offer a warranty on the batteries and charging equipment. We will of course test the batteries thoroughly and maintain a minimum percentage of charge that is 75% of the original battery in the refurbished laptops. If you have any questions about the warranty terms, feel free to contact us.\\u003C\\\/p\\u003E\\n\",\"slug\":\"what_is_the_warranty_period\",\"expanded\":false},{\"id\":\"3\",\"question\":\"Where do you source your products?\",\"answer\":\"\\u003Cp style=\\u0022font-weight: 400;\\u0022\\u003EOur products come from companies, the products are most of the time replaced for newer models. The devices that we buy are tested extensively, cleaned and made ready for sale. If a product doesn\\u0026#8217;t make it through the quality assurance will we replace parts to make a working product. We also offer a number of open-box or new products. These products come from companies where they were used as reserve devices, but never used. Or these are products straight from the manufacturers themselves, or refurbished devices by the manufacturer.\\u003C\\\/p\\u003E\\n\",\"slug\":\"where_do_you_source_your_products\",\"expanded\":false},{\"id\":\"4\",\"question\":\"How can you offer these products at these attractive prices?\",\"answer\":\"\\u003Cp style=\\u0022font-weight: 400;\\u0022\\u003EBecause a lot off the value of a new device is written off in the first period, can we purchase and sell it at a attractive pricing. Because the quality of business IT products is very high, makes these products extremely suitable for a \\u0026#8216;2\\u003Csup\\u003End\\u003C\\\/sup\\u003E life\\u0026#8217;.\\u003C\\\/p\\u003E\\n\",\"slug\":\"how_can_you_offer_these_products_at_these_attractive_prices\",\"expanded\":false},{\"id\":\"5\",\"question\":\"Will the laptop or PC be ready to use?\",\"answer\":\"\\u003Cp style=\\u0022font-weight: 400;\\u0022\\u003EYes, the only thing you need to do is take it out the box! Notice, we will not pre-install any paid software that requires a subscription. You can think of software like a Microsoft Office package, or an anti-virus scanner. Do you want to have this installed by us? Make sure to get in touch!\\u003C\\\/p\\u003E\\n\",\"slug\":\"will_the_laptop_or_pc_be_ready_to_use\",\"expanded\":false},{\"id\":\"6\",\"question\":\"What is the grade of the refurbished device?\",\"answer\":\"\\u003Cp\\u003EWe use a star based system, in which you can easily recognize the state of the product. These stars only represent the visual state of the device. The technical condition is the same between devices that have more scratches and those are mint.\\u003C\\\/p\\u003E\\n\",\"slug\":\"what_is_the_grade_of_the_refurbished_device\",\"expanded\":false}],\"multi_expand\":false}'>\n        <div>\n            <h2 id=\"general-questions\" class=\" text-2xl font-bold\" data-wp-text=\"context.title\">General questions<\/h2>\n            <div class=\"pt-2 block w-full\">\n                <template data-wp-each--question=\"context.questions\" data-wp-each-key=\"context.question.id\">\n                    <div>\n                        <div class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">\n                                <\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/template>\n                    <div data-wp-each-child=\"dg\/faq::context.questions\">\n                        <div id=\"what_are_your_company_records\" class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">What are your company records?<\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n                    <div data-wp-each-child=\"dg\/faq::context.questions\">\n                        <div id=\"what_is_the_warranty_period\" class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">What is the warranty period?<\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n                    <div data-wp-each-child=\"dg\/faq::context.questions\">\n                        <div id=\"where_do_you_source_your_products\" class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">Where do you source your products?<\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n                    <div data-wp-each-child=\"dg\/faq::context.questions\">\n                        <div id=\"how_can_you_offer_these_products_at_these_attractive_prices\" class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">How can you offer these products at these attractive prices?<\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n                    <div data-wp-each-child=\"dg\/faq::context.questions\">\n                        <div id=\"will_the_laptop_or_pc_be_ready_to_use\" class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">Will the laptop or PC be ready to use?<\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n                    <div data-wp-each-child=\"dg\/faq::context.questions\">\n                        <div id=\"what_is_the_grade_of_the_refurbished_device\" class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">What is the grade of the refurbished device?<\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n<\/div>\n        <\/div>\n\n            <\/div>\n    \n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-174542","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dubbelgaaf.nl\/en\/wp-json\/wp\/v2\/pages\/174542","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dubbelgaaf.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dubbelgaaf.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dubbelgaaf.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dubbelgaaf.nl\/en\/wp-json\/wp\/v2\/comments?post=174542"}],"version-history":[{"count":10,"href":"https:\/\/dubbelgaaf.nl\/en\/wp-json\/wp\/v2\/pages\/174542\/revisions"}],"predecessor-version":[{"id":187314,"href":"https:\/\/dubbelgaaf.nl\/en\/wp-json\/wp\/v2\/pages\/174542\/revisions\/187314"}],"wp:attachment":[{"href":"https:\/\/dubbelgaaf.nl\/en\/wp-json\/wp\/v2\/media?parent=174542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}