{"id":186128,"date":"2024-07-01T12:07:01","date_gmt":"2024-07-01T10:07:01","guid":{"rendered":"https:\/\/dubbelgaaf.nl\/customer-service\/delivery\/"},"modified":"2025-07-10T08:58:46","modified_gmt":"2025-07-10T06:58:46","slug":"delivery","status":"publish","type":"page","link":"https:\/\/dubbelgaaf.nl\/en\/customer-service\/delivery\/","title":{"rendered":"Delivery"},"content":{"rendered":"\n<div class=\"\">\n    <!-- Home -->\n    <div class=\"header-section site-box \">\n                    <div class=\"watermark watermark-left\"><\/div>\n        \n        <div class=\"relative text-white grid lg:grid-cols-2\">\n            <div class=\"section-left text-center sm:text-left \">\n                                <div class=\"pl-10 md:pl-20 2xl:pl-56 pr-10 md:pr-16 lg:pr-24 py-8 lg:py-32\">\n                    <div class=\"acf-innerblocks-container\">\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal;font-weight:300\">Customer Service<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>We don&#8217;t hide our contact information!<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">You probably know the drill&#8230; You have a customer service question and would like to connect with a call, app, email or visit. There&#8217;s just one problem: the contact details are nowhere to be found on the website&#8230; At Dubbelgaaf, we do things completely differently and are happy to assist you with purchasing, sales, and service!<\/p>\n\n\n    <div class=\"custom-list mt-10\">\n        <ul>\n            \t\t\t \n                <li class=\"app-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"https:\/\/wa.me\/31622896172\" class=\"\" target=\"_blank\" rel=\"noopener\">App us: 06 &#8211; 22 89 61 72<\/a>\n                                    <\/li>\n            \t\t\t \n                <li class=\"email-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"mailto:info@dubbelgaaf.nl\" class=\"\">Email us: info@dubbelgaaf.nl<\/a>\n                                    <\/li>\n            \t\t\t \n                <li class=\"phone-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"tel:0884600950\" class=\"\">Call us: 088 460 0950<\/a>\n                                    <\/li>\n            \t\t\t \n                <li class=\"pin-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"https:\/\/maps.app.goo.gl\/vdWetnP5ES2ReE3W6\" class=\"\" target=\"_blank\" rel=\"noopener\">Visit us: Oude Rijksweg 255\/1 7954 EJ Rouveen<\/a>\n                                    <\/li>\n                    <\/ul>\n    <\/div>\n\n<\/div>\n                <\/div>\n            <\/div>\n                            <div class=\"section-right full \"\n                    style=\"background-image: url('https:\/\/dubbelgaaf.nl\/wp-content\/uploads\/2024\/07\/2024-06-Dubbelgaaf-93-scaled.jpg')\"><\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n<section class=\"section\">\n\n            <div class=\"\">\n    \n        <div class=\"z-20 relative site-box py-16 md:py-24 xl:py-36 px-10 md:px-20 lg:px-36\">\n            <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column lg:pr-12 xl:pr-32 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">            <div class=\"\">\n            <div class=\"bg-green-50 py-8 px-8 xl:px-12\">\n                <div class=\"\">\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/#algemene-vragen\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                General questions                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/winkel\/#winkel\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Store                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/bestelling\/#bestelling\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Delivery                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/bestelling-uit-belgie\/\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Order from Belgium                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/betalen\/#betalen\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Payments                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/zakelijk\/#zakelijk\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Commercial                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/verzending\/#verzending\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Shipping                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/werkplaats-reparatie\/#werkplaats-reparatie\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Workshop &amp; Repair                            <\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-group pb-4 max-w-3xl is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading pb-2 has-green-500-color has-text-color has-link-color wp-elements-1c8d2381b47a674dd74d50d4cd2d8486\">Answers to the most frequently asked questions!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Because no call, app, email or visit is too much for us, we have already answered many questions. We&#8217;ve compiled the questions we&#8217;re asked most often and provided answers below. Thus, we like to make it as easy as possible for you. Do you have another question or need more information? If so, please feel free to contact us!<\/p>\n<\/div>\n\n\n\n<!-- border-2 border-green-300 rotate-90 translate-y-[5px] -->\n        <div class=\"faq max-w-[1000px]\"\n        data-wp-interactive=\"dg\/faq\"\n        data-wp-init=\"callbacks.init\"\n        data-wp-context='{\"title\":\"Delivery\",\"questions\":[{\"id\":\"1\",\"question\":\"I live in Belgium and I would like to order from you, what should I pay attention to?\",\"answer\":\"\\u003Cp\\u003E\\u003Cspan class=\\u0022TextRun SCXW128787549 BCX4\\u0022 lang=\\u0022NL-NL\\u0022 data-contrast=\\u0022auto\\u0022 xml:lang=\\u0022NL-NL\\u0022\\u003E\\u003Cspan class=\\u0022NormalTextRun SCXW128787549 BCX4\\u0022\\u003EOrdering from Belgium is just as easy as from the Netherlands, \\u003C\\\/span\\u003E\\u003Cspan class=\\u0022NormalTextRun SCXW128787549 BCX4\\u0022\\u003Eshipping costs, conditions and warranties are the same. Be advised that (otherwise stated) the \\u003C\\\/span\\u003E\\u003Cspan class=\\u0022NormalTextRun SpellingErrorV2Themed SCXW128787549 BCX4\\u0022\\u003Elayout\\u003C\\\/span\\u003E\\u003Cspan class=\\u0022NormalTextRun SCXW128787549 BCX4\\u0022\\u003E layout of the keyboard is different in the Netherlands than in Belgium? The layout can be changed if you request it with your order. \\u003C\\\/span\\u003E\\u003C\\\/span\\u003E\\u003Cspan class=\\u0022EOP SCXW128787549 BCX4\\u0022 data-ccp-props=\\u0022{}\\u0022\\u003E \\u003C\\\/span\\u003E\\u003C\\\/p\\u003E\\n\",\"slug\":\"i_live_in_belgium_and_i_would_like_to_order_from_you_what_should_i_pay_attention_to\",\"expanded\":false},{\"id\":\"2\",\"question\":\"How can I return a product?\",\"answer\":\"\\u003Cp\\u003EYou can contact us within 14 days after receiving your purchase at info@dubbelgaaf.nl. Then we will help you to return the product back to us.\\u003C\\\/p\\u003E\\n\",\"slug\":\"how_can_i_return_a_product\",\"expanded\":false}],\"multi_expand\":false}'>\n        <div>\n            <h2 id=\"delivery\" class=\" text-2xl font-bold\" data-wp-text=\"context.title\">Delivery<\/h2>\n            <div class=\"pt-2 block w-full\">\n                <template data-wp-each--question=\"context.questions\" data-wp-each-key=\"context.question.id\">\n                    <div>\n                        <div class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">\n                                <\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/template>\n                    <div data-wp-each-child=\"dg\/faq::context.questions\">\n                        <div id=\"i_live_in_belgium_and_i_would_like_to_order_from_you_what_should_i_pay_attention_to\" class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">I live in Belgium and I would like to order from you, what should I pay attention to?<\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n                    <div data-wp-each-child=\"dg\/faq::context.questions\">\n                        <div id=\"how_can_i_return_a_product\" class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">How can I return a product?<\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n<\/div>\n        <\/div>\n\n            <\/div>\n    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