{"id":186132,"date":"2024-07-01T12:10:09","date_gmt":"2024-07-01T10:10:09","guid":{"rendered":"https:\/\/dubbelgaaf.nl\/customer-service\/shipping\/"},"modified":"2026-05-28T13:54:03","modified_gmt":"2026-05-28T11:54:03","slug":"shipping","status":"publish","type":"page","link":"https:\/\/dubbelgaaf.nl\/en\/customer-service\/shipping\/","title":{"rendered":"Shipping"},"content":{"rendered":"\n<div class=\"\">\n    <!-- Home -->\n    <div class=\"header-section site-box \">\n                    <div class=\"watermark watermark-left\"><\/div>\n        \n        <div class=\"relative text-white grid lg:grid-cols-2\">\n            <div class=\"section-left text-center sm:text-left \">\n                                <div class=\"pl-10 md:pl-20 2xl:pl-56 pr-10 md:pr-16 lg:pr-24 py-8 lg:py-32\">\n                    <div class=\"acf-innerblocks-container\">\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal;font-weight:300\">Customer Service<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>We don&#8217;t hide our contact information!<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">You probably know the drill&#8230; You have a customer service question and would like to connect with a call, app, email or visit. There is just one problem; the contact details are nowhere to be found on the website\u2026 At Dubbelgaaf, we do things completely differently and are happy to assist you with purchasing, sales, and service!<\/p>\n\n\n    <div class=\"custom-list mt-10\">\n        <ul>\n            \t\t\t \n                <li class=\"app-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"https:\/\/wa.me\/31622896172\" class=\"\" target=\"_blank\" rel=\"noopener\">App us: 06 &#8211; 22 89 61 72<\/a>\n                                    <\/li>\n            \t\t\t \n                <li class=\"email-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"mailto:info@dubbelgaaf.nl\" class=\"\">Email us: info@dubbelgaaf.nl<\/a>\n                                    <\/li>\n            \t\t\t \n                <li class=\"phone-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"tel:0884600950\" class=\"\">Call us: 088 460 0950<\/a>\n                                    <\/li>\n            \t\t\t \n                <li class=\"pin-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"https:\/\/maps.app.goo.gl\/vdWetnP5ES2ReE3W6\" class=\"\" target=\"_blank\" rel=\"noopener\">Visit us: Oude Rijksweg 255\/1 7954 EJ Rouveen<\/a>\n                                    <\/li>\n                    <\/ul>\n    <\/div>\n\n<\/div>\n                <\/div>\n            <\/div>\n                            <div class=\"section-right full \"\n                    style=\"background-image: url('https:\/\/dubbelgaaf.nl\/wp-content\/uploads\/2024\/07\/2024-06-Dubbelgaaf-3-scaled.jpg')\"><\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n<section class=\"section\">\n\n            <div class=\"\">\n    \n        <div class=\"z-20 relative site-box py-16 md:py-24 xl:py-36 px-10 md:px-20 lg:px-36\">\n            <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column lg:pr-12 xl:pr-32 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">            <div class=\"\">\n            <div class=\"bg-green-50 py-8 px-8 xl:px-12\">\n                <div class=\"\">\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/#algemene-vragen\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                General questions                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/winkel\/#winkel\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Store                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/bestelling\/#bestelling\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Delivery                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/bestelling-uit-belgie\/\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Order from Belgium                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/betalen\/#betalen\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Payments                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/zakelijk\/#zakelijk\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Commercial                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/verzending\/#verzending\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Shipping                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/werkplaats-reparatie\/#werkplaats-reparatie\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Workshop &amp; Repair                            <\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-group pb-4 max-w-3xl is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading pb-2 has-green-500-color has-text-color has-link-color wp-elements-1c8d2381b47a674dd74d50d4cd2d8486\">Answers to the most frequently asked questions!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Because no call, app, email or visit is too much for us, we have already answered many questions. We&#8217;ve compiled the questions we&#8217;re asked most often and provided answers below. Thus, we like to make it as easy as possible for you. Do you have another question or need more information? If so, please feel free to contact us!<\/p>\n<\/div>\n\n\n\n<!-- border-2 border-green-300 rotate-90 translate-y-[5px] -->\n        <div class=\"faq max-w-[1000px]\"\n        data-wp-interactive=\"dg\/faq\"\n        data-wp-init=\"callbacks.init\"\n        data-wp-context='{\"title\":\"Shipping\",\"questions\":[{\"id\":\"1\",\"question\":\"What is the delivery time for my order?\",\"answer\":\"\\u003Cp\\u003EOrders placed on business days before 4:00 PM are shipped the same day; generally, you will receive your order within 2 days. Occasionally, delivery may be delayed, but fortunately, we rarely see this. \\u003C\\\/p\\u003E\\n\",\"slug\":\"what_is_the_delivery_time_for_my_order\",\"expanded\":false},{\"id\":\"2\",\"question\":\"Is it safe to have it shipped?\",\"answer\":\"\\u003Cp\\u003EAll our packages are carefully packed in special boxes and are shipped insured. Should anything unexpectedly go wrong during shipment, we will work with the carrier to ensure the issue is resolved. This allows you to have your order shipped worry-free; however, you are of course also very welcome to pick up your order at our showroom!  \\u003C\\\/p\\u003E\\n\",\"slug\":\"is_it_safe_to_have_it_shipped\",\"expanded\":false},{\"id\":\"3\",\"question\":\"Which company do you use to ship packages?\",\"answer\":\"\\u003Cp\\u003EOur packages are shipped via DHL. Shipments to Belgium are transferred from DHL to Bpost. \\u003C\\\/p\\u003E\\n\",\"slug\":\"which_company_do_you_use_to_ship_packages\",\"expanded\":false}],\"multi_expand\":false}'>\n        <div>\n            <h2 id=\"shipping\" class=\" text-2xl font-bold\" data-wp-text=\"context.title\">Shipping<\/h2>\n            <div class=\"pt-2 block w-full\">\n                <template data-wp-each--question=\"context.questions\" data-wp-each-key=\"context.question.id\">\n                    <div>\n                        <div class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">\n                                <\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/template>\n                    <div data-wp-each-child=\"dg\/faq::context.questions\">\n                        <div id=\"what_is_the_delivery_time_for_my_order\" class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">What is the delivery time for my order?<\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n                    <div data-wp-each-child=\"dg\/faq::context.questions\">\n                        <div id=\"is_it_safe_to_have_it_shipped\" class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">Is it safe to have it shipped?<\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n                    <div data-wp-each-child=\"dg\/faq::context.questions\">\n                        <div id=\"which_company_do_you_use_to_ship_packages\" class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">Which company do you use to ship packages?<\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n<\/div>\n        <\/div>\n\n            <\/div>\n    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