{"id":186134,"date":"2024-07-01T12:11:11","date_gmt":"2024-07-01T10:11:11","guid":{"rendered":"https:\/\/dubbelgaaf.nl\/customer-service\/workshop-and-repairs\/"},"modified":"2025-08-26T11:01:11","modified_gmt":"2025-08-26T09:01:11","slug":"workshop-and-repairs","status":"publish","type":"page","link":"https:\/\/dubbelgaaf.nl\/en\/customer-service\/workshop-and-repairs\/","title":{"rendered":"Workshop and Repairs"},"content":{"rendered":"\n<div class=\"\">\n    <!-- Home -->\n    <div class=\"header-section site-box \">\n                    <div class=\"watermark watermark-left\"><\/div>\n        \n        <div class=\"relative text-white grid lg:grid-cols-2\">\n            <div class=\"section-left text-center sm:text-left \">\n                                <div class=\"pl-10 md:pl-20 2xl:pl-56 pr-10 md:pr-16 lg:pr-24 py-8 lg:py-32\">\n                    <div class=\"acf-innerblocks-container\">\n\n<h3 class=\"wp-block-heading\" style=\"font-style:normal;font-weight:300\">Customer Service<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>We don&#8217;t hide our contact information!<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">You probably know the drill&#8230; You have a customer service question and would like to connect with a call, app, email or visit. There&#8217;s just one problem: the contact details are nowhere to be found on the website&#8230; At Dubbelgaaf, we do things completely differently and are happy to assist you with purchasing, sales, and service!<\/p>\n\n\n    <div class=\"custom-list mt-10\">\n        <ul>\n            \t\t\t \n                <li class=\"app-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"https:\/\/wa.me\/31622896172\" class=\"\" target=\"_blank\" rel=\"noopener\">App us: 06 &#8211; 22 89 61 72<\/a>\n                                    <\/li>\n            \t\t\t \n                <li class=\"email-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"mailto:info@dubbelgaaf.nl\" class=\"\">Email us: info@dubbelgaaf.nl<\/a>\n                                    <\/li>\n            \t\t\t \n                <li class=\"phone-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"tel:0884600950\" class=\"\">Call us: 088 460 0950<\/a>\n                                    <\/li>\n            \t\t\t \n                <li class=\"pin-bullet\" style=\"padding-left: 50px; margin-top: 15px\">\n                                            <a href=\"https:\/\/maps.app.goo.gl\/vdWetnP5ES2ReE3W6\" class=\"\" target=\"_blank\" rel=\"noopener\">Visit us: Oude Rijksweg 255\/1 7954 EJ Rouveen<\/a>\n                                    <\/li>\n                    <\/ul>\n    <\/div>\n\n<\/div>\n                <\/div>\n            <\/div>\n                            <div class=\"section-right full \"\n                    style=\"background-image: url('https:\/\/dubbelgaaf.nl\/wp-content\/uploads\/2024\/07\/GA-0025-scaled.jpg')\"><\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n<section class=\"section\">\n\n            <div class=\"\">\n    \n        <div class=\"z-20 relative site-box py-16 md:py-24 xl:py-36 px-10 md:px-20 lg:px-36\">\n            <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column lg:pr-12 xl:pr-32 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">            <div class=\"\">\n            <div class=\"bg-green-50 py-8 px-8 xl:px-12\">\n                <div class=\"\">\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/#algemene-vragen\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                General questions                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/winkel\/#winkel\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Store                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/bestelling\/#bestelling\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Delivery                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/bestelling-uit-belgie\/\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Order from Belgium                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/betalen\/#betalen\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Payments                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/zakelijk\/#zakelijk\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Commercial                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/verzending\/#verzending\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Shipping                            <\/a>\n                        <\/div>\n                                                                <div class=\"border-b-2 border-green-400\"> \n                            <a href=\"https:\/\/dubbelgaaf.nl\/klantenservice\/werkplaats-reparatie\/#werkplaats-reparatie\" target=\"_self\" class=\"grid grid-cols-[1fr_20px] content-center py-4 cursor-pointer font-bold w-full text-left no-underline after:bg-[url(&#039;https:\/\/dubbelgaaf.nl\/wp-content\/themes\/dubbelgaaftwentyfour\/build\/blocks\/link-list\/assets\/Pijl.svg&#039;)] after:bg-no-repeat\">\n                                Workshop &amp; Repair                            <\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-group pb-4 max-w-3xl is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading pb-2 has-green-500-color has-text-color has-link-color wp-elements-1c8d2381b47a674dd74d50d4cd2d8486\">Answers to the most frequently asked questions!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Because no call, app, email or visit is too much for us, we have already answered many questions. We&#8217;ve compiled the questions we&#8217;re asked most often and provided answers below. Thus, we like to make it as easy as possible for you. Do you have another question or need more information? If so, please feel free to contact us!<\/p>\n<\/div>\n\n\n\n<!-- border-2 border-green-300 rotate-90 translate-y-[5px] -->\n        <div class=\"faq max-w-[1000px]\"\n        data-wp-interactive=\"dg\/faq\"\n        data-wp-init=\"callbacks.init\"\n        data-wp-context='{\"title\":\"Workshop \\u0026amp; Repair\",\"questions\":[{\"id\":\"1\",\"question\":\"Do you repair products yourself?\",\"answer\":\"\\u003Cp\\u003EYes, we have our own workshop, in which we are active for over 25 years repairing mainly laptops and dekstops. Most repairs are executed by ourselves. Sometimes we subcontract specialist repairs. We will service your devices within or out of the warranty period.\\u003C\\\/p\\u003E\\n\",\"slug\":\"do_you_repair_products_yourself\",\"expanded\":false},{\"id\":\"2\",\"question\":\"I don\\u0027t live near you, can you still help me?\",\"answer\":\"\\u003Cp style=\\u0022font-weight: 400;\\u0022\\u003EOf course! We can help you in two ways.\\u003C\\\/p\\u003E\\n\\u003Cp\\u003EYou can ship the device to us, this is mostly done when a device is not working at all.\\u003C\\\/p\\u003E\\n\\u003Cp\\u003EAnd we offer remote assistance. With this service, one of our mechanics will help you remotely via Anydesk. Most of the (smaller) issues can be resolved this way.\\u003C\\\/p\\u003E\\n\\u003Cp\\u003EIn both cases we will inform you over the possible costs.\\u003C\\\/p\\u003E\\n\",\"slug\":\"i_dont_live_near_you_can_you_still_help_me\",\"expanded\":false},{\"id\":\"3\",\"question\":\"Can I bring a device to you for repair?\",\"answer\":\"\\u003Cp style=\\u0022font-weight: 400;\\u0022\\u003EYes, this is certainly possible. It can be useful to call us ahead, so that we can plan your device if necessary. We can agree the terms so that it is clear for you in a straight manner.\\u003C\\\/p\\u003E\\n\",\"slug\":\"can_i_bring_a_device_to_you_for_repair\",\"expanded\":false}],\"multi_expand\":false}'>\n        <div>\n            <h2 id=\"workshop-repair\" class=\" text-2xl font-bold\" data-wp-text=\"context.title\">Workshop &amp; Repair<\/h2>\n            <div class=\"pt-2 block w-full\">\n                <template data-wp-each--question=\"context.questions\" data-wp-each-key=\"context.question.id\">\n                    <div>\n                        <div class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">\n                                <\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/template>\n                    <div data-wp-each-child=\"dg\/faq::context.questions\">\n                        <div id=\"do_you_repair_products_yourself\" class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">Do you repair products yourself?<\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n                    <div data-wp-each-child=\"dg\/faq::context.questions\">\n                        <div id=\"i_dont_live_near_you_can_you_still_help_me\" class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">I don&#039;t live near you, can you still help me?<\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n                    <div data-wp-each-child=\"dg\/faq::context.questions\">\n                        <div id=\"can_i_bring_a_device_to_you_for_repair\" class=\"mb-2\" data-wp-bind--id=\"context.question.slug\" data-wp-init=\"callbacks.selected\">\n                            <div class=\"grid grid-cols-[1fr_20px] items-center cursor-pointer\"\n                                data-wp-on--click=\"actions.toggle\">\n                                <p class=\"font-bold w-full py-4\"\n                                    data-wp-text=\"context.question.question\">Can I bring a device to you for repair?<\/p>\n                                <i class=\"text-lg font-bold\" data-wp-watch=\"callbacks.setIcon\"><\/i>\n                            <\/div>\n                            <div class=\"overflow-hidden transition-[max-height,border] duration-300 ease-out\"\n                                data-wp-watch=\"callbacks.slide\"\n                                data-wp-init=\"callbacks.setAnswer\">\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                \n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n<\/div>\n        <\/div>\n\n            <\/div>\n    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