Complaints procedure

It can always happen that something doesn’t go quite as planned. We recommend that you first make complaints known to us by emailing info@dubbelgaaf.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found on http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.