General Terms and Conditions

General Terms and Conditions G&A Version 2024.1
(Dubbelgaaf is a trade name of G&A)

1. Definitions

  1. Contract: the written or electronic recording by G&A of the content of the Agreement.
  2. Third party(ies): any (legal) person, other than G&A or Client.
  3. Consumer: a natural person who is not acting in the exercise of a profession or business.
  4. Errors: the substantial non-compliance of the service in question (e.g. software) with the functional or technical specifications of the service in question, which G&A has expressly stated in writing.

service or software. If and insofar as the service concerns fully or partially customised software, this concerns the functional or technical specifications expressly agreed in writing. There is only an Error if the Client can demonstrate it and it is reproducible.

5. G&A: the user of these general terms and conditions, including (but not limited to) the general partnership G&A Presentations, doing business in Rouveen (Chamber of Commerce number: 05058923).
6. Right of withdrawal: the legal possibility for a Consumer to dissolve an Agreement without giving reasons under certain conditions, for which reference is made, among other things, to Article 6:230o of the Dutch Civil Code.
7. Client: any party that enters into an agreement with G&A with regard to purchase, assignment or otherwise, or that orientates itself accordingly (this also includes a potential customer).
8. Agreement: the agreement, being the set of agreements between G&A and the Client for the performance of work, deliveries and/or services.

2. Applicability of general terms and conditions

  1. These general terms and conditions apply to all current and future legal relationships between G&A and the Client.
  2. Insofar as the Contract deviates from the provisions of these general terms and conditions, the content of the Contract shall apply.
  3. The applicability of the Client’s general terms and conditions is expressly rejected.
  4. If and to the extent that G&A makes goods, services or software of a Third Party available to the Client, issues a (sub)licence therefor or grants access to it, the following shall apply with regard to those

goods, services and software also the terms and conditions (such as – but not limited to – licence terms and conditions of sale) of the relevant Third Party in the relationship between G&A and the Client. If the relevant conditions contain stricter conditions (compared to the conditions imposed by G&A), the stricter conditions of the relevant Third Party shall prevail. If the relevant terms and conditions contain additional terms and conditions (compared to those set by G&A), the additional terms and conditions of the relevant Third Party shall also apply. The relevant terms and conditions can be consulted on the G&A website.

5. These terms and conditions contain general articles (e.g. the following article) and articles that apply in specific cases (e.g. Software as a Service). The general articles apply in all cases (including in the event that a specific subject such as Software as a Service is the subject of the Agreement). In the event of a conflict between a specific article and a general article, the specific article shall prevail.

3. Quotations, conclusion of the Agreement and amendments

1. All offers and quotations made by G&A are non-binding, even if they specify a period for acceptance or period of validity, and may be revoked by G&A at any time.
2. An agreement between G&A and the Client will only be concluded when the Client has returned the quotation signed, G&A has received an e-mail from the Client in which the Client has explicitly indicated that it agrees with G&A’s offer without further reservation or condition, or when G&A (or a Third Party on behalf of G&A) has commenced the performance of the Agreement.
3. Changes to the Agreement (including the general terms and conditions) between the parties can only be proven by the Client by means of written confirmation thereof from G&A.
4. Changes to the Agreement may result in agreed deadlines being exceeded by G&A, which does not entail any shortcoming on the part of G&A.
5. All offers and quotations issued by G&A are always based on the information made available to G&A by the Client. All offers and quotations issued by G&A are limited to what G&A has stated in its offer or quotation. If, for example (but not exclusively) the Client provides G&A with documents (such as a request for quotation) on the basis of which G&A sends an offer or quotation, this does not mean that everything included in those documents (e.g. request for quotation) is also included in G&A’s offer or quotation. It is the Client’s responsibility to check whether what G&A offers/offers corresponds to the Client’s wishes. If the aforementioned documents contain elements that are not explicitly mentioned in G&A’s quotation/offer, the Client must request G&A to issue a separate quotation on its own initiative.
6. Information that G&A discloses or specifically provides to the Client, for example via the website, in a quotation or verbally during a conversation, may contain errors, for example (but not limited to) an incorrect price display. G&A is entitled to correct such errors (retroactively) at any time. G&A cannot be held accountable for such erroneous information.

4. Principles of the Agreement

1. Stated and/or agreed deadlines are approximate and never mandatory.
2. The Client is not entitled to dissolve the Agreement on the grounds that the specified term has been exceeded before it has given G&A a reasonable period of time in writing (not including: e-mail) to perform the performance after the failure to perform the agreed performance within the agreed time, and the performance by G&A is also not performed within this period.
3. On its own initiative, the Client must make all correct information and documents necessary for the proper performance of the Agreement available to G&A in a timely manner. The Client guarantees that the information provided to G&A by or on behalf of it is correct and complete.
4. If G&A requires information from the Client for the performance of the Agreement, the performance period will not commence until the Client has made it available to G&A correctly and completely.
5. G&A has the right to engage Third Parties for the performance of the Agreement.
6. G&A is free to carry out the work at its own discretion within the framework of the obligations in the Agreement. As a result, G&A also (but not exclusively) has the right to determine when it deploys its staff or the Third Parties engaged by it for the performance of the work. For example, work on a particular day may not be completed in one go on that day and must be completed later. The Client must take this into account and cooperate fully with it.
7. If goods are delivered by G&A, the goods will be delivered ex works (EXW) as described in Incoterms 2020) from the store in Rouveen. The risk of the item is transferred at the moment that G&A makes it available to the Client.
8. Notwithstanding the provisions of the previous paragraph of this article, G&A and the Client may agree that G&A will take care of the transport. If it has been agreed that G&A will take care of transport, the delivery address must be accessible by delivery van to the door of the delivery address. In such a case, delivery takes place up to the threshold on the ground floor. The Client must take care of transport from the threshold on the ground floor and further storage (at its own expense and risk).
9. If it has been agreed that G&A will take care of the transport, the Client will provide G&A with all the information necessary for the transport. The risk associated with the completeness and/or correctness of the data rests with the Client.
10. If, due to force majeure or due to the Client’s failure to comply with its obligation to purchase, goods are not received, or at least cannot be transported to the place of destination, G&A is entitled to store these goods at the expense and risk of the Client and to demand payment without the Client being entitled to a right to suspension of payment. All costs arising from this will be borne by the Client.
11. If the Client fails to comply with its obligation to purchase, G&A will be entitled to sell the goods on behalf of the Client at a reasonable price to be determined by G&A after a period of 2 weeks after the goods should have been purchased. In that case, G&A is entitled to set off the purchase price paid to it against all its claims against the Client, including its claims for damages. All costs arising from the foregoing shall be borne by the Client.
12. The loss of or damage to the goods after the risk has been transferred to the Client does not relieve the Client of the obligation to pay the price, unless the loss or damage is entirely attributable to intent or deliberate recklessness on the part of G&A or its managerial subordinate(s).
13. The Client shall at all times comply with any instructions given by G&A with regard to the storage of the goods delivered by G&A. To this end, the Client must, among other things, regularly consult the G&A website.
14. The Client is not permitted and not possible to transfer the Agreement and/or rights and obligations/or obligations arising from the Agreement, in whole or in part, to a Third Party or to encumber them (for example – but not limited to – with a right of pledge) without the prior written consent of G&A. This provision has effect under property law within the meaning of Article 3:83(2) of the Dutch Civil Code.

5. Execution of activities by G&A and the Client’s responsibilities

1. The Client shall ensure, at its own expense and risk, that G&A can carry out its work in a timely and unimpeded manner. This means, among other things (but not exclusively) that G&A or the Third Party(ies) engaged by G&A can commence their work under good conditions and not hindered by obstacles and can continue uninterrupted as soon as they have arrived on the site or building. The work (including the loading and unloading of materials, etc.) must be able to be carried out at the times and days that are necessary for G&A to be able to complete the work on time and properly and in any case on working days between 8:00 a.m. and 5:00 p.m.
2. If the Client fails to fulfil any obligation towards G&A and G&A is therefore faced with stagnation, waiting hours or extra costs (from it or Third Parties engaged by it), these damages and costs will at all times be borne in full by the Client (whereby the damage amounts to at least the hours times the usual hourly rate of G&A and Third Parties engaged by it).
3. The Client shall ensure, at its own expense and risk, that G&A and the Third Parties engaged by G&A have at their disposal in a timely manner:
a. all relevant information relating to the work;
b. the necessary approvals, such as (but not limited to) public and private law authorisations (such as – but not limited to – permits) and the cooperation of the persons involved (such as Client’s personnel);
c. access to the building or the site in which or on which the work is to be carried out;
d. access to the network and the items to which the work relates, as well as the data and items required for this (such as access cards, login codes, passwords, etc.);
e. sufficient opportunity for the supply, secure storage and removal of materials and resources (such as tools).
4. The Client shall ensure that work to be carried out or deliveries that are not part of G&A’s performance are carried out in such a way and in a timely manner that the delivery of goods and/or the performance of the work by G&A are not delayed.
5. The Client bears the risk for the goods, materials, tools and other items required and supplied by G&A for the execution of the work, from the moment at which these goods are delivered to the work site or in the building.
6. The Client must ensure that there are sufficient free parking spaces that G&A can use. Any parking costs will be borne by the Client.
7. The Client must comply with all instructions and instructions from G&A and the Third Parties engaged by G&A in a timely and correct manner (both the instructions and directions in these terms and conditions and those on the G&A website are stated as well as those that are disclosed to the Client in any other way). To this end, the Client must, among other things, regularly consult the G&A website. The most recent directions or instructions given by or on behalf of G&A are leading (even if they deviate from previous directions or instructions).

Page 1 of 6

General Terms and Conditions G&A Version 2024.1
(Dubbelgaaf is a trade name of G&A)

8. The period of performance of work will be extended by the period in which the Client fails to comply with any obligation towards G&A.
9. G&A will use its best endeavours to perform and provide the services with care. The services are performed exclusively on the basis of an obligation to perform to the best of one’s ability.
10. If the Client consists of several persons, each of those persons shall be jointly and severally liable for the performance of the Agreement.
11. Subject to exceptions provided for by law, the Client is not entitled to change services offered by G&A (such as SaaS services and hosting of websites and domain names), items (such as hardware and infrastructure) and software in whole or in part without the prior written consent of G&A. G&A is entitled to refuse its consent or to attach conditions to it. The Client bears the full risk of all changes made by Third Parties by or on behalf of the Client, whether or not with the consent of G&A. Any repair obligations will lapse if the Client makes or has made changes without the written consent of G&A.
12. G&A may temporarily suspend services offered (such as SaaS services, websites and domain names), items (such as hardware and infrastructure) and software for maintenance, troubleshooting of malfunctions, updates, etc.
13. G&A does not guarantee that the services offered (such as SaaS services, websites and domain names), items (such as hardware and infrastructure) and software are in accordance with laws and regulations or that they are adapted in a timely manner to changes in laws and regulations. The Client is responsible for ensuring that the services, goods and software purchased comply with and are used in accordance with laws and regulations. For example, G&A cannot be held responsible for the fact that not all information on or the layout of a webshop built by G&A complies with the rules for webshops.
14. In the context of the performance of the Agreement by G&A, data may be lost or corrupted. This does not constitute a shortcoming on the part of G&A. Under no circumstances will G&A be obliged to recover any mutilated or lost data.

6. Backup

1. The Client is at all times responsible for making a back-up of all data and software at its own expense. This is not the responsibility or task of G&A, unless expressly agreed otherwise. For example, the Client must ensure that a complete backup has been made of (the software and data of) a laptop before it is submitted for repair. And so, in the event that G&A carries out the system administration for the Client, the Client must take care of its own backups.
2. If the Client and G&A do agree that G&A is required to carry out one or more backups, the following provisions in this article shall apply.

3. If G&A carries out a back-up, this may result in the cancellation of claims against Third Parties (such as manufacturer’s warranty). The Client is aware of this risk, accepts the consequences thereof and will not hold G&A responsible or liable for it.
4. If the Client and G&A agree that G&A must carry out a back-up, G&A will, in principle, carry out a one-off back-up. If the Client and G&A agree that G&A must periodically carry out a back-up, G&A will ensure that a back-up is automatically made on a regular basis and that G&A will in principle check this process once a month. This is only a best-efforts obligation.
5. Not all data may be backed up. This can have all kinds of causes and does not always have to be a mistake on the part of G&A. In all cases, the Client must check (if the Client so wishes) whether all data has been backed up. If the Client wishes to be more certain in this regard, the Client must make separate agreements with G&A to this effect. G&A will have to carry out additional actions for this, for which G&A will charge extra costs.
6. If the Client has not made any agreements with G&A about the retention period, G&A will retain the back-up for a period of up to three months customary at G&A.
7. G&A will keep the back-up with due care.
8. In all cases, the Client remains responsible for compliance with all administration and retention obligations at its own expense.

7. Security and Confidentiality

1. If G&A is obliged to provide a form of security, that security will comply with the written agreement between the parties. G&A does not guarantee that security will be effective in all circumstances. In the absence of an explicitly defined method of security between the parties, the security will meet a level that is not unreasonable in view of the state of the art, the costs of implementation, the nature, scope and context known to G&A of what needs to be secured, the purposes and normal use of the goods and services in question and the likelihood and seriousness of foreseeable risks.

2. The Client will treat the access or identification codes, certificates and other security measures provided confidentially. These will only be made known by the Client to authorised persons. G&A is entitled to change assigned access and identification codes and certificates. The Client is responsible for the management of authorisations and the provision and timely withdrawal of access and identification codes at its own expense and risk.
3. G&A has the right to amend security measures from time to time if G&A deems it useful and/or necessary.

4. Even in the event that G&A provides a form of security, the Client remains responsible for ensuring adequate security of its systems and infrastructure at its own expense and risk.

8. Loan and rental

1. The Agreement may (also) entail that goods are rented out or loaned to the Client. For the sake of convenience, this article refers to ‘the leased’, ‘rent’ and similar indications for both situations (which also applies to loaned items, loans, etc.).
2. The costs of transport, assembly and disassembly, any damage as a result of dismantling, maintenance and repair shall be borne by the Client, unless expressly agreed otherwise in writing.

3. The rented property may only be used in accordance with its intended purpose. The Client must be familiar with the responsible and safe use of the leased property, conduct the necessary research into this and use the rented property safely, responsibly and in accordance with the laws and regulations. For example, the Client must take the necessary measures to protect the rented property against weather conditions.
4. The duration of the rental is equal to the duration of the Agreement, unless a different duration has been agreed or otherwise reasonably follows from the agreements/facts and circumstances. If the leased property is not returned to G&A at the end of the rental period or too late in a cleaned and good condition, this will always result in an attributable shortcoming on the part of the Client. The Client is liable for all damage suffered by G&A as a result of this. This means, among other things, that the Client is always fully liable for damage as a result of theft and loss. When calculating the damage, the new value is always taken into account.

5. The Client must return the goods (including the loose accessories) cleaned and in good condition. Files or data that have been added to equipment by the Client must be removed by the Client prior to return. Additional working time and additional costs due to the non-cleaning or insufficient cleaning or cleaning of the rented property will be charged to the Client, whereby these costs are estimated at least € 50.
6. The Client undertakes to provide G&A with access to the location where the leased property is located at all times. Subletting and making available to Third Parties is not permitted.

7. The Client must check the leased property for defects and whether everything is present immediately after the rented property has been made available to the Client (and before it is put into use).
8. The Client is deemed to have received the leased property in good condition if the Client has not complained to G&A immediately after the inspection as referred to in the previous paragraph.
9. Damage to the rented property must be reported to G&A immediately after discovery, but no later than 24 hours after it occurred.
10. In the event of malfunctions, theft, loss or other unusual events, the Client is obliged to report this to G&A by e-mail within 24 hours of discovery. Furthermore, at G&A’s first request, the Client must file a declaration thereof and must also immediately submit a (copy of the) official report of the declaration to G&A.

9. Hosting (websites, data, etc.) and domain names

1. If G&A performs services for the Client in relation to a domain name, such as the application, extension or transfer or transfer to a Third Party, the Client must take into account the rules and working methods of the organisations involved. G&A does not guarantee that a domain name desired by the Client will be assigned to the Client. G&A expressly accepts no responsibility for the accuracy or timeliness of the services or the achievement of the results intended by the Client. For services relating to domain names, the Client will owe the agreed rates or, in the absence thereof, the usual rates at G&A.

2. The provision of disk space does not concern a server reserved exclusively and specifically for the Client, unless expressly agreed otherwise in writing.
If G&A will make the Client’s disk space available to the Client, the Customer will not exceed the agreed disk space, unless the agreement expressly regulates the consequences thereof.
3. All use of disk space, data traffic and other loads on systems and infrastructure is limited to the indicated or agreed maximums. The data traffic that has not been used by the Client in a certain period cannot be transferred to a subsequent period. If the agreed ceilings are exceeded, G&A will charge an additional fee in accordance with the usual rates.
4. The Client is responsible for the following and at its own expense:
a. to install and set up the (auxiliary) software and, if necessary, to adapt the equipment, other software and operating environment used for this purpose and to achieve the interoperability desired by the Client;
b. performing data conversion;
c. the management (including control of the institutions), the use of the hosting service and the way in which the results of the hosting service are deployed;
d. the provision of back-up, recovery and recovery services.
The foregoing will only be carried out by G&A if expressly agreed otherwise in writing. Such services are not included in the price.
5. G&A may temporarily suspend all or part of the hosting service, including for preventive, corrective or adaptive maintenance. G&A will not allow the shutdown to take longer than necessary and, if reasonably possible, take place outside office hours.

10. Software as a Service (SaaS)

1. This article applies in the event that G&A makes Software as a Service (SaaS) available to the Client. SaaS is understood to mean the remote provision by G&A of functionality to the Client via the internet or another data network without making a physical carrier or download with the relevant underlying software available to the Client.
2. G&A does not guarantee that the SaaS service will be error-free and will function without interruption. G&A will endeavour to correct Errors within a reasonable period of time if and insofar as it concerns a SaaS service developed by G&A itself. G&A may, where appropriate, postpone the correction of the Errors until a new version of the SaaS Service is put into operation. G&A does not guarantee that defects in software that has not been developed by G&A itself will be remedied. G&A is entitled to provide temporary solutions (such as program workarounds or problem-avoiding restrictions in the software). If the software has been developed on behalf of the Client, G&A may charge the Client for the costs of repair in accordance with its usual rates.

Page 2 of 6

General Terms and Conditions G&A Version 2024.1
(Dubbelgaaf is a trade name of G&A)

3. G&A is entitled to make changes to the content and scope of the SaaS service on behalf of the Client. G&A is not obliged to maintain, change or add certain features or functionalities of the SaaS service specifically for the Client.
4. If G&A continues to develop the SaaS service on behalf of the Client, these activities will be entirely at the expense of the Client, unless expressly agreed otherwise in writing. G&A is entitled to use and (further) exploit the SaaS service (further developed for the benefit of the Client) for itself and/or Third Parties.

5. Only the Client may make use of the SaaS service. The Client may not make the SaaS service available to Third Parties.
6. G&A is not obliged to provide a physical support or download of the underlying software.
7. The Client will (if necessary) further set up, configure, parameterize, tune, convert and upload any data and adjust the equipment and operating environment used, unless explicitly agreed otherwise in writing.

11. Provision of software

1. This article applies in situations in which G&A makes software available to the Client for use other than on the basis of a SaaS service.
2. On the basis of a user licence, the Client shall obtain the agreed software and the agreed user documentation for its own use during the term of the Agreement. The right of use is non-exclusive, non-transferable, non-pledgeable and non-sublicensable. The Client may only use the software for itself and only to the extent necessary for the intended use. The Client will not use the software for the benefit of Third Parties, for example in the context of SaaS or outsourcing.
3. G&A is under no circumstances obliged to make more than the so-called object code of the software available for use and the Client’s right of use does not extend to the source code of the software. The source code of the software and the technical documentation created during the development of the software will not be made available to the Client.
4. The Client may not start using the software until the Client has obtained one or more codes required for use from G&A, its supplier or the producer of the software. G&A has the right to take technical measures to protect the software against unlawful use and/or against use in a different way or for purposes other than those agreed between the parties. Under no circumstances will the Client remove or circumvent technical measures that are intended to protect the software.
5. The Client shall repair the software in the condition in which it is at the time of delivery (‘as is, where is’), i.e. with all visible and invisible errors and defects, without prejudice to G&A’s obligations to rectify any Errors (as described elsewhere in these terms and conditions).
The Client shall at all times strictly comply with the agreed restrictions, of whatever nature or content, on the right to use the software.
6. Work for maintenance of the equipment or support for installation, use, etc. will be borne entirely by the Client and will not be included in the price, unless expressly agreed otherwise in writing.
7. G&A will use its best efforts to rectify Errors within a reasonable period of time if they are reported within a period of three months after delivery in accordance with the article on completion of work, control and advertising period. G&A does not guarantee that the software is suitable for the actual and/or intended use. Nor does G&A guarantee that the software will operate without interruption and/or that all Errors will be corrected at all times. Correction of Errors that have been correctly reported within three months of delivery or first commissioning (whichever date is earlier) will be carried out free of charge, unless the software has been developed on behalf of the Client other than for a fixed price, in which case G&A will charge the costs of repair at its usual rates. G&A is not obliged to do more or differently in the event of complaints about software (contrary to the article on completion of work, inspection and advertising period).
8. G&A may charge the costs of repair in accordance with its usual rates in the event of user errors or improper use on the part of the Client or other causes not attributable to G&A.
9. Correction of Errors shall take place at a location and manner to be determined by G&A. G&A is entitled to introduce temporary solutions (such as program workarounds or problem-avoiding restrictions) to the software.
10. The Agreement is not regarded as a contract of sale between the parties, insofar as it has the provision of software as its object, as a purchase agreement.

12. Custom software and website building

1. This article applies in the event that G&A designs and/or develops software and/or a website for the Client and, if necessary, installs the software and/or website. In that case (in addition to the general parts of these terms and conditions) the previous article also applies (making software available), unless this article explicitly deviates from the previous article.
2. The parties may agree to use a development method that is characterized by the principle that the design and/or development of (parts of) the software or website takes place in an iterative manner (e.g. Scrum). In such a case, the Client accepts that the work will not be carried out at the outset on the basis of complete or fully elaborated specifications. Specifications can also be adjusted during the execution of the Agreement in consultation. The Client accepts the risk that the software and/or the website will not meet all specifications. The Client will proactively ensure that G&A obtains the necessary input and cooperation at its own expense, and the Client will always proceed expeditiously, failing which G&A is entitled (but not obliged) to take the decisions it deems appropriate.

3. In the case of the development of software and/or the website, G&A is not obliged: a. the provision of a so-called ‘content management system’,
b. installation (services),
c. the maintenance of the software and/or the website,

d. providing support to the Client, users and/or administrators thereof, and
e. the utilities or program and data libraries required by the Client.
If G&A does make the foregoing available, the Client will owe a separate fee for this (which is not included in the price).
4. G&A does not guarantee that the website it has developed will work properly in conjunction with all types or new versions of web browsers and any other software. Nor does G&A guarantee that the website will work properly in conjunction with all types of equipment.

13. Maintenance and support

1. This Article shall apply where G&A provides software maintenance and software support services.
2. The Parties may agree that G&A will carry out maintenance for the Client. The maintenance obligation includes the correction of Errors in the software and, if and insofar as this has been expressly agreed in writing, the provision of new versions of the software as elaborated in this article.
3. The Client shall report any Errors in the software to G&A in a timely and detailed manner. Upon receipt of the notification, G&A will use its best efforts to correct Errors and/or make improvements to subsequent new versions of the software in accordance with its usual procedures. Depending on the urgency and the timing of the implementation of new versions and releases, the results will be made available to the Client in the manner and period to be determined by G&A. G&A may introduce workarounds (such as program workarounds or problem-avoiding restrictions) to the software. The Client will install, set up, etc. the improved software or the new version of the software made available and, if necessary, adjust the equipment and operating environment used at its own expense and risk, unless expressly agreed otherwise in writing.
4. If the maintenance relates to software that has not been supplied to the Client by G&A itself, the Client will, if G&A deems this necessary or desirable for the maintenance, make available the source code and the technical (development) documentation of the software (such as data models, designs, change logs, etc.). The Client guarantees that it is entitled to such a provision. The Client grants G&A the right to use and modify the software, including the source code and technical (development) documentation, in the context of carrying out the agreed maintenance.
5. The Client remains responsible for the management of the software, including the control of the settings and the way in which the results of the use of the software are used.
6. If the parties have agreed that G&A will provide support, G&A will advise by telephone or e-mail on the use and functioning of the software referred to in the agreement. G&A will process substantiated requests for support within a reasonable period of time in accordance with G&A’s customary procedures. G&A does not guarantee the accuracy, completeness or timeliness of responses or support provided. Support is provided on weekdays during the usual opening hours of G&A. G&A does not guarantee that all malfunctions will be resolved in a timely manner.
7. G&A is only obliged to make new versions of the software available if the parties have expressly agreed to this in writing. If this is not the case and G&A nevertheless makes new versions available, additional costs will be charged.
8. Three months after the release of an improved version, G&A is no longer obliged to correct Errors in the previous version and to provide support and/or maintenance in relation to a previous version.
9. In the case of a version with new functionality, G&A may require the Client to enter into a further written agreement with G&A and to pay a further fee for the provision of the service.
10. G&A may reproduce functionality from a previous version of the software unchanged, but does not guarantee that each new version will contain the same functionality as the previous version. G&A is not obliged to maintain, change or add certain features or functionalities of the software specifically for the Client.
11. At G&A’s request, the Client must adapt its system (equipment, software, etc.) if this is necessary for the proper functioning of a new version of the software.

14. Receipts

1. The specifications and/or status of the work carried out (such as, but not limited to, man-hours and delivery) and/or delivered goods may be recorded by G&A on appropriate documents (such as, but not limited to, work orders and delivery notes).
2. If G&A provides the Client with a document as referred to in the previous paragraph (e.g. a work order) and the Client does not inform G&A within 24 hours in writing or by e-mail (specified and specifically elaborated) that it does not agree with its contents, the content of the relevant receipt will be deemed to be the correct representation of the facts.

15. Warranty

1. Consumers are entitled to at least the legal guarantee.
2. The client can often also invoke the manufacturer’s warranty (a direct claim against the manufacturer). The Client can only invoke the manufacturer’s warranty if this has been expressly agreed in writing or is stated.
3. For Clients who are not Consumers (business clients), G&A does not provide any guarantee on the goods, services and software supplied, unless the guarantee has been expressly agreed in writing.
4. In all cases where G&A provides one or more guarantees, the following provisions shall apply.
5. The Client can only claim warranty if it has complied with and fulfils all instructions from G&A, these general terms and conditions, the Agreement and all other obligations towards G&A.

Page 3 of 6

General Terms and Conditions G&A Version 2024.1
(Dubbelgaaf is a trade name of G&A)

6. Any warranty shall only entail that G&A warrants, for a specified period of time, that the goods sold are free of defects resulting from any defects in design, materials or workmanship. Deviations from the specifications that do not result in the sold or performed goods not being (or no longer) suitable for the purpose for which the Client is using the purchased goods do not constitute a breach on the part of G&A under this warranty provision.
7. Only the Client can (personally) invoke the warranty. The guarantee is not transferable and this provision also prevents the guarantee from being transferred (under property law).
8. The warranty does not apply if:
a. The Client has not acted in accordance with the following article of these terms and conditions (regarding completion of work, inspection and complaint period);
b. the instructions for use or other instructions or directions published by or on behalf of G&A, G&A’s supplier and/or by the manufacturer have not been observed;
c. there is normal wear and tear;
d. there is transport or processing damage;
e. there are accidents;
f. there is incorrect and/or careless use or use that is not in accordance with the intended purpose, including (but not limited to) abuse, neglect, misapplication, abnormal use, improper use and changes thereto;
g. there is damage or defects caused by climatic influences;
h. despite damage and/or defects that have already been observed, there is continued use;
i. there are undesirable external influences, such as a hack.
9. A claim honoured by G&A under these warranty conditions expressly does not imply an admission of liability on the part of G&A for any damage suffered by the Client or by Third Parties. 10. In the event of replacement or repair, no new warranty (period) will be provided for what has been replaced or repaired.
11. If G&A’s supplier or the manufacturer of the good or material provides a warranty on the item or material and the warranty terms and conditions of the G&A supplier or manufacturer contain stricter terms (compared to those imposed by G&A), the stricter terms and conditions of G&A’s supplier or manufacturer shall prevail. If G&A’s supplier or the manufacturer of the goods or materials provides a warranty on the goods or materials and the G&A supplier’s or manufacturer’s warranty terms and conditions contain additional terms and conditions (compared to the terms and conditions set by G&A), the additional terms and conditions of G&A’s supplier or manufacturer also apply.
12. The Client must ensure, at its own expense and risk, that the end user of the goods and works delivered by G&A has all relevant instructions for use and other instructions and directions published by or on behalf of G&A, G&A’s supplier and/or by the manufacturer. The Client indemnifies G&A against claims by Third Parties (including the end user) caused by or related to the fact that the end user did not have the aforementioned instructions and instructions.
13. The following article of these terms and conditions (on completion of work, inspection and complaint period) also applies in the event of a warranty. This means, among other things (but not exclusively) that the Client must comply with the terms and conditions as referred to in the following article and that, in the event of a successful claim for warranty by the Client, G&A is only obliged to carry out what is described in the following article.

16. Completion of work, inspection and advertising period

1. The Client must inspect the services and delivered goods immediately after the end of the work or at the time of delivery. Visible or otherwise reasonably recognizable defects or deviations from what has been agreed must be communicated to G&A as soon as possible after the inspection, but in any case within 2 working days after the end of the work or the delivery of the goods, substantiated, clear, specified and in writing to G&A.
2. If the Client is not an expert in this field, it is obliged to be assisted or represented by an expert during the audit.

3. The Client must notify G&A of any other defects or deviations from what has been agreed upon as soon as possible and in any event within 2 working days of their discovery, substantiated, clear, specified and in writing.
4. Minor deviations from what has been agreed or specified, aspects that can only be assessed subjectively, such as aesthetic aspects of user interfaces, or other deviations, as a result of which no substantial change is made in the composition, execution or applicability of goods, services, software, etc., do not result in delivered goods or services not complying with the Agreement and give the Client (among other things – but not exclusively) not the right to terminate, (in whole or in part) dissolution of the Agreement, suspension, rejection or refusal of receipt or payment of the goods, services, etc.
5. In the event of a complaint, the Client must offer the goods to G&A (in the store in Rouveen), unless this is not reasonably possible.
6. If an item is defective or the work has not been carried out in accordance with the Agreement and a complaint has been made in a timely manner, G&A will replace the defective item within a reasonable period of time or ensure that it is repaired or carry out the work in accordance with the Agreement. In lieu of the foregoing obligation, G&A is entitled to pay the Client a substitute fee up to a maximum of the purchase price of (the relevant part of) the defective goods or up to a maximum of the price for (the relevant part of) the work or up to a maximum of the price of (the relevant part of) the work. If the item is defective, only the costs of (the part of) the item in question will be borne by G&A; the labour costs (for replacement or repair) will at all times be borne by the Client. G&A is not obliged to do more than the above.
7. If a complaint is unfounded, the costs incurred as a result of this will be borne in full by the Client at G&A.
8. Complaints do not entitle the Client to suspend or reduce its obligations under the Agreement.
9. The Client can no longer invoke a shortcoming in the performance or can no longer invoke the fact that what has been delivered does not comply with the agreement, if the terms and conditions as referred to in this article have not been complied with. In that case, the Client will no longer be entitled to performance, annulment, suspension, dissolution and compensation on the basis of the defect or shortcoming, among other things (but not exclusively).
10. If the Client has signed a document or has otherwise given its consent for the completion of the work or the delivery of the goods, it is deemed that the work has been properly completed, that there are no visible or otherwise reasonably recognizable defects or deviations from what has been agreed upon and that what has been delivered or carried out complies with the Agreement.
11. If the Client uses the goods (which have been delivered or worked on), the Client has accepted this and the work has been completed properly, there are no visible or otherwise reasonably recognizable defects or deviations from what has been agreed upon and that what has been delivered or carried out complies with the Agreement.

17. Prices

1. Unless explicitly stated otherwise, prices in quotations and Agreements or on any other statement of G&A are in euros, exclusive of VAT, exclusive of transport, shipping and transport, exclusive of any import duties, taxes, levies, fees and duties, exclusive of parking costs, storage costs and exclusive of the supply and removal of (released) (waste) substances and materials. The aforementioned costs, etc., will be borne by the Client and may be charged separately by G&A to the Client.
2. All prices relate only to the delivery of the products indicated or the performance of certain work. If an advertisement (for example, but not exclusively, quotation) includes a part of work (for example, but not exclusively, installation, support or maintenance) and materials can also be read therein, the price is only based on the work and excludes the delivery of materials, unless expressly agreed otherwise in writing. Conversely, if an advertisement (for example, but not exclusively, quotation) includes a part of the goods to be supplied, and services (such as – but not limited to – installation, support or maintenance) can also be read therein, the price is only based on the goods to be delivered and is exclusive of services, unless expressly agreed otherwise in writing.
3. The price for maintenance or repair of equipment does not include: a) cost of consumables (such as batteries, stamps, inks (cartridges), toner products, cables and accessories), b) costs of (replacement) of parts, c) maintenance services for the repair of malfunctions caused in whole or in part by attempts at repair by Third Parties or the Client itself, (d) equipment overhaul work; (e) modifications to the equipment, and (f) the relocation, relocation or reinstallation of equipment or work resulting therefrom. The aforementioned costs, etc., will be borne by the Client and may be charged separately by G&A to the Client.
4. If G&A finds any deviations with regard to the information provided by the Client before or during the conclusion of the Agreement, G&A is entitled to increase the price and also to charge the Client for all costs incurred by G&A as a result. The foregoing does not constitute a power of dissolution for the Client.
5. An increase in cost-determining factors, arising after the conclusion of the Agreement, may be passed on by G&A to the Client if the performance of the Agreement has not yet been completed at the time of the increase. If the Client is a Consumer, the Client is entitled to dissolve the Agreement in the event of a price increase by G&A if this price increase takes place within three months of the conclusion of the Agreement. In addition, in the case of ongoing agreements, G&A is entitled to implement an annual price increase of up to 5%.
6. G&A is entitled to charge the same price as it charges in comparable situations, unless the parties expressly agree on a price. In the event that the parties have not expressly agreed on a price, the Client may not rely on previously made offers and quotations (whether or not executed) by G&A. The price for work is the hourly rate of the employee in question multiplied by the number of hours worked, unless expressly agreed otherwise in writing. Work is charged per time unit of 15 minutes. Travel and waiting time will be charged in full (in the same way).
7. In the event that the Client requests G&A to investigate a problem or directly requests a solution to a problem (e.g. repairing a laptop), G&A will initially carry out research work. The Client will at all times owe G&A at least the investigation costs for this, even if the Client does not give any follow-up order(s) (e.g. to repair the laptop). In 2021, these costs will be at least €35 per device (which amount may be higher after 2021).
8. In the event of additions or changes desired by the Client, G&A is entitled to demand a reasonable increase in the price, whereby G&A is not bound by previously offered and/or agreed unit prices.
9. If, for whatever reason, the work is terminated prematurely and is restarted at a later date, G&A will be entitled to reimbursement by the Client of all costs arising therefrom, such as (but not limited to) storage costs and transport and transport costs.
10. No rights or expectations can be derived from a cost estimate or budget issued by G&A, unless expressly agreed otherwise in writing. A budget announced by the Client does not imply a price cap or (fixed) price, unless expressly agreed otherwise in writing.
11. For hours worked outside G&A’s office hours, G&A is entitled to charge a surcharge (a higher rate) to the Client.

18. Payment and due and payable

1. Unless otherwise agreed in writing, the full price must be paid by bank transfer (and actually received into G&A’s bank account) without suspension and/or settlement prior to delivery or the start of work on G&A. If it has been agreed that a (part) will be paid in arrears, payment must be made by bank transfer in euros within 14 days of the invoice date without suspension and/or set-off.

Page 4 of 6

General Terms and Conditions G&A Version 2024.1
(Dubbelgaaf is a trade name of G&A)

2. If payment has not been made within the agreed payment term, the Client will owe interest to G&A from the date of expiry of the payment term. The interest rate is 10% per annum, but is equal to the statutory commercial interest rate (6:119a DCC) if it is higher.
3. The Client is liable for all actual costs incurred by G&A in relation to the collection of its claims against the Client, with a minimum of € 250.00 per invoice.
4. G&A has the right to invoice in the interim (in instalments/instalments).

5. Regardless of the agreed payment conditions, the Client is obliged to provide sufficient security for payment at G&A’s request. If the Client does not comply with this request within the stipulated period, it will immediately be in default. In that case, G&A has the right to dissolve the Agreement and to recover its damages from the Client.
6. The Client’s right to set off its claims against G&A against payment obligations to G&A for any reason whatsoever is excluded.
7. The Client is under no circumstances entitled to suspend any obligation.

8. G&A may use the services of Third Parties, such as AfterPay (Arvato Finance B.V.), for payment. If applicable, the Third Party may refuse the transaction or attach further conditions to it. If the Client opts for such services (e.g. payment via AfterPay), the Agreement between G&A and the Client will be entered into under the suspensive condition that this Third Party accepts the transaction and, in the event of any conditions, these conditions will be fulfilled by the Client. G&A also has the right to terminate the Agreement free of charge if the Third Party does not accept the transaction or does not accept it within 2 working days.

19. Retention of title

1. The delivered goods shall remain the exclusive property of G&A as long as the Client has not complied with the claims:
a. in respect of the information provided by G&A to the Client pursuant to this or any other
(future or otherwise) Goods delivered or to be delivered under the agreement, and/or,
b. in respect of services performed or to be performed for the benefit of the Client pursuant to the Agreements referred to under a, and/or,
c. arising from failure to comply with the aforementioned obligations, such as (but not limited to) interest, extrajudicial and judicial costs.
The present retention of title will therefore not be extinguished if at any time there is no claim by G&A against the Client subject to retention of title, but also relates to future claims.

2. All goods designated by G&A and of which G&A can prove by means of invoices or otherwise that it has delivered goods of that type shall be deemed to have originated from G&A between the parties (and possibly the liquidator), unless proof to the contrary.
3. The value of the goods to be delivered is deemed to amount to a maximum of 50% of the invoice value of the goods in question, but will never exceed the total outstanding receivables. The (extra)judicial costs and any costs for obtaining delivery are deemed to amount to 25% of the invoice value of the relevant items.

4. If the Client is granted a moratorium or if he is declared bankrupt, he is not authorised to use and/or dispose of the goods from that moment on.

20. Right of retention

If G&A is in possession of the Client’s goods, G&A will be entitled to retain these goods in payment of all claims that G&A has against the Client at that time, such as (but not limited to) claims under the present Agreement, any other Agreement and claims under the law.

21. Right of withdrawal
1. This article is only applicable if the Client is a Consumer.
2. Pursuant to the law, the Client has the right to dissolve a distance agreement or an agreement outside the sales premises without giving reasons until a period of fourteen days has elapsed after (in short) the day on which the Client received the product.
3. During the cooling-off period, the Client will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to be able to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product to G&A with all accessories supplied and – if reasonably possible – in its original condition and packaging, in accordance with the reasonable and clear instructions provided by G&A.
4. When the Client makes use of the Right of Withdrawal, the Client is liable for depreciation of the product if a handling of the goods has gone beyond what is necessary to determine its nature, characteristics and functioning.
5. If the Client wishes to make use of its Right of Withdrawal, it is obliged to make this known to G&A within 14 days (in most cases: after receipt of the product). The Client may make this known by means of the model form, by means of another means of communication such as by e-mail or by making an unambiguous statement to G&A in any other way. By e-mail is preferred by G&A.
6. After the Client has made it known that he wishes to make use of his Right of Withdrawal, he must return the product within 14 days. The Client must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
7. If the Client makes use of the Right of Withdrawal or returns products for other reasons (without thereby creating an additional right of return), the costs for returning the products to be returned will be borne by the Client. If the Client has the return taken care of by G&A (which may outsource this in turn), this will also be at the expense of the Client. If the costs for this are higher than indicated, for example because the products are packaged differently than they were delivered by G&A or than agreed, or for whatever reason, these additional costs will be passed on to the Client.
8. Amounts already paid (in advance) by the Client will be refunded to the Client as soon as possible, but no later than 14 days after dissolution of the Agreement, in the same manner as the Client paid for the order, in the event of a justified exercise of the Right of Withdrawal. If the Client has opted for a more expensive method of delivery than the cheapest standard delivery, G&A does not have to reimburse the additional costs for the more expensive method. Unless G&A offers to collect the product itself, G&A may withhold a refund until G&A has received the product or until the Client demonstrates that it has returned the product, whichever is earlier.
9. The exact description of when the Right of Withdrawal can be used and what the conditions are, are described in the law (see, inter alia, Article 6:230m et seq. of the Dutch Civil Code). The foregoing is without prejudice to the relevant statutory provisions.

22. Force Majeure

1. In the event of force majeure, both permanent and temporary, G&A is entitled, at its own discretion, to dissolve the Agreement in whole or in part or to temporarily suspend its obligations under the Agreement without the Client being able to assert a claim for performance, compensation and/or dissolution.
2. Force majeure between the parties means, in addition to what is understood in the law and case law, all external causes, foreseen or unforeseen, over which G&A has no influence, but as a result of which G&A is unable to fulfil its obligations. This includes, but is not limited to: strikes by Third Parties on which G&A is in any way dependent for the performance of the Agreement, threat of war, war, insurrection, molestation, boycott, large-scale disease outbreaks (including, but not limited to, epidemics and pandemics), disruptions in traffic or transport, restrictive measures by the government, scarcity of raw materials, untimely delivery of raw materials or other necessary materials or the failure to deliver, go bankrupt or have a suspension of payments with one or more of its suppliers or engaged Third Parties, natural disasters, weather conditions that prevent the work from being carried out adequately, electricity failures, (cyber)crime, (cyber) vandalism, failure of the internet, computer network or telecommunication facilities and obstructive health complaints or death of key personnel (including, but not limited to, the partners of G&A).

3. G&A is also entitled to invoke force majeure if the circumstance that prevents (further) performance of the Agreement occurs after G&A should have fulfilled its obligation.

23. Dissolution, Termination and Suspension

1. G&A reserves the right to suspend obligations under Agreements if the Client fails to fulfil all its obligations arising from this or any other Agreement with G&A. 2. If G&A has a right of suspension (by law, the Agreement, these terms and conditions or otherwise), this right includes taking the website and/or software in question offline (as a result of which the Client can no longer use it).
3. In addition to the other rights to dissolution arising from the law and the Agreement, G&A is entitled to dissolve the Agreement by means of an extrajudicial declaration if it fears a deterioration in the solvency of the Client, the Client has been declared bankrupt (or an equivalent thereof), the Client has applied for a suspension of payments (or an equivalent thereof) or the Client has ceased or intends to cease its business operations.

4. Insofar as the Client has a right of dissolution, this is limited to dissolution of the order/assignment or part thereof in which G&A has imputably failed. In that case, the parties have an obligation to undo all reciprocal performances that relate to the order/assignment in question or part thereof. The right of rescission does not apply to previous and/or subsequent orders/assignments and/or deliveries.
5. G&A is entitled to terminate the Agreement at any time.

6. In the event that an assignment is terminated prematurely, G&A is and will remain entitled to full wages (the full price that the Client would have owed upon completion of the assignment), unless this is highly unreasonable. In all cases, the Client will owe at least the number of hours worked and already scheduled by G&A times the usual hourly rate of the employee(s) in question. The usual hourly rate is the hourly rate without discount, etc., as is also charged by G&A for individual assignments without further agreements.

24. Intellectual property rights

1. Unless expressly agreed otherwise in writing, G&A retains the copyrights and all other intellectual property rights to the goods and services it provides, the offers it makes, designs, images, drawings, (trial) models, built websites, software (even if custom-made), etc. The Client will only be granted a right of use as described in these terms and conditions, the Agreement, or otherwise in writing. The right of use is always non-exclusive and non-transferable, non-pledgeable and non-sublicensable, unless expressly agreed otherwise in writing.

2. If the parties agree that G&A will transfer (intellectual property) rights, this does not affect the right or ability of G&A to use and/or exploit the components, designs, algorithms, documentation, works, protocols, standards and the like for other purposes without any restriction, without any restriction. either for themselves or for Third Parties. G&A also has the right to use and/or exploit for itself or for Third Parties the general principles, ideas and programming languages used for the creation or development of any work for other purposes without any restriction. G&A also reserves the right at all times to make developments for itself or a Third Party that are similar or derived from those that have been or will be made for the benefit of the Client.

3. The Client guarantees that it is entitled to do so, if and to the extent that it makes materials or data available or disclosed to G&A in the context of the Agreement, and that these materials and data do not infringe the rights of Third Parties. The Client indemnifies G&A against claims by Third Parties with regard to intellectual property rights to property rights granted by the Client.

Page 5 of 6

General Terms and Conditions G&A Version 2024.1
(Dubbelgaaf is a trade name of G&A)

materials or data provided by the Contract. The Client is obliged to compensate G&A for all damage suffered by G&A as a result of claims relating to rights asserted by Third Parties. Furthermore, the Client is obliged to provide all assistance to G&A in and out of court with regard to such claims.
4. G&A is never obliged to convert data, unless expressly agreed otherwise in writing. If G&A is obliged to do so, the Client will owe G&A a fee of at least the number of hours spent on this occasion multiplied by the hourly rate of the employee in question.

25. Liability and indemnification

1. Any liability on the part of G&A for damage towards the Client and Third Parties is limited to the amount paid out by G&A’s liability insurance for the event in question, per event or series of events with a common cause. This limitation of liability applies to any form of liability and, among other things (but not exclusively) to damages, both on the part of the Client and on the part of Third Parties, as a result of defects in or on goods sold, services rendered or work performed or as a result of failure to comply with any obligation under the agreement, as a result of committing an unlawful act or as a result of errors/shortcomings on the part of personnel or by G&A in the third parties engaged in the performance of the agreement.
2. If, for whatever reason, no payment should be made under the aforementioned insurance (for example, but not exclusively, because the damage is not covered or G&A does not have insurance for the damage/risk in question), the damage is limited to the invoice value of the relevant Agreement, or if it concerns a continuing performance contract, the invoice value for that year, in all cases with a maximum of € 5,000.
3. All limitations or exclusions of liability in the agreement and these terms and conditions do not apply in the event that the damage is the result of intent or deliberate recklessness on the part of G&A or its managerial subordinate(s).
4. The Client shall indemnify G&A against any claims from Third Parties relating to the performance of the Agreement. All costs and damage incurred by G&A as a result of this will be borne in full by the Client (including the full costs of legal assistance).
5. The limitation of liability in this article also applies in the event of a warranty.
6. Insofar as these General Terms and Conditions do not stipulate otherwise, the Client’s rights of action and other powers against G&A for whatever reason shall lapse, in any event after one year from the moment at which the Client became aware or could reasonably have become aware of the existence of these rights and powers.
7. The Client will always behave carefully and not unlawfully and will comply with the Agreement, these terms and conditions and all applicable laws and regulations. For example, the Client will respect intellectual property rights and other rights of G&A and Third Parties, respect their privacy, do not disseminate data in violation of the law, do not gain unauthorized access to systems, do not distribute viruses or other harmful programs or data and refrain from violating laws and regulations.
8. G&A is always entitled to take measures in connection with acts or omissions of, attributable to or at the risk of the Client (inter alia to prevent liability towards Third Parties or to limit the consequences thereof).
9. At G&A’s first written request, the Client will remove data/data from G&A’s systems as soon as possible, failing which G&A will be entitled to delete the data/data itself or to disable access to it.
10. In the event of acts or omissions on the part of the Client itself or acts or omissions that are attributable to or at the risk of the Client, and that act or omission constitutes a breach or imminent breach of the Agreement or these terms and conditions, G&A is entitled to deny the Client access to the systems and to suspend the performance of the Agreement with immediate effect and without prior notice. The foregoing is without prejudice to any other measures or the exercise of other legal and contractual rights by G&A vis-à-vis the Client (such as the statutory right of dissolution and the right to compensation). In that case, G&A is also entitled to dissolve the agreement with immediate effect.
11. G&A cannot be required to form an opinion on the merits of the claims of Third Parties or of the Client’s defence or to be involved in any way in a dispute between a Third Party and the Client. The Client will have to resolve such issues with the Third Party itself and must inform G&A regularly and continuously in writing, substantiated by documents. 12. The Client bears the risk of loss, theft, loss and damage to equipment and other items that the Client makes available to G&A (e.g. in the context of maintenance). It is the Client’s choice whether or not to have this insured.

26. Applicable law and disputes

1. All legal relationships to which G&A is a party shall be governed exclusively by Dutch law. The Vienna Sales Convention (CISG) does not apply.
2. The provisions of this paragraph apply to Clients who are not Consumers. The following article applies to Consumers. Unless otherwise stipulated by mandatory law, the Dutch court has exclusive jurisdiction to rule on disputes arising from Agreements between G&A and the Client. However, G&A is free to submit a dispute arising from Agreements between G&A and the Client for assessment to any court which, in the absence of a choice of forum, would be competent to rule on the dispute.
3. If any article or part of a certain article in the Agreement and the present terms and conditions should prove to be null and void or voidable, the other terms and conditions shall remain in force and the void article or part thereof shall be deemed to have been converted in such a way that it is brought into conformity with the apparent intentions of the parties, in such a way that the article is no longer null and void or voidable.

27. Complaints and disputes (consumers)

1. This article only applies if the Client is a Consumer and purchases a product via the webshop.
2. G&A has a sufficiently publicised complaints procedure and will deal with the complaint in accordance with this complaints procedure.
3. Complaints about the performance of the agreement must be submitted to G&A within 2 months after the Client has established the defects.
4. Complaints submitted to G&A shall be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, G&A will respond within the period of 14 days with a confirmation of receipt and an indication of when the Client can expect a more detailed response.
5. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to dispute resolution.
6. In the event of complaints, the Client must first contact G&A. If the webshop is affiliated with Stichting WebwinkelKeur and in the event of complaints that cannot be resolved by mutual agreement, the Client can turn to Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check if this webshop has a current membership via https://www.webwinkelkeur.nl/ledenlijst. If a solution is still not reached, the Client has the option of having its complaint handled by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both G&A and the Client agree to this binding decision. Submitting a dispute to this arbitration committee involves costs that must be paid by the Client to the relevant committee.
7. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
8. A complaint shall not suspend G&A’s obligations, unless G&A indicates otherwise in writing.
9. If a complaint is found to be justified by G&A, G&A will, at its option, replace or repair the delivered products free of charge.
10. G&A and the Client retain the right to submit their dispute to the (national) courts. Only the Dutch court has jurisdiction in such a case.
10. If the Client or G&A has made a choice for the disputes committee, the party in question can no longer submit the dispute to the court.

Page 6 of 6

Why do you buy at DubbelGaaf.nl?

Gereedschap

Service

Lamp idee

Advice

14 dagen geld terug

Money back

Kwaliteit

Quality

Zak geld

Benefit

Topaankoop

2 year warranty

Only quality brands

Dell Logo
HP Logo
Lenovo Logo
Apple Logo
Microsoft Logo

Reviews